Risky Business
As the CEO of a company, you are tasked with making decisions on issues that will determine the fate of the business. Some of these decisions will be easy, but others will be much more difficult. How do you prioritize which issues to act on?
One thing that all of these issues have in common is Risk. Risk is something that you have to consider for every decision that you make. It is determined by two things: Likelihood and Impact.
What’s the difference between Processes, Procedures, and Instructions?
Processes are an overview of the big picture. This might describe the customer's journey from sales to delivery and any support activities, such as billing.