What does documenting your Processes and Procedures get you? Pt. 1
How much time do you spend: Answering the same questions your employees ask over and over? Double-checking work Trying to remember how something was done last time? Training a new employee by shadowing someone else? Spend time to make time!
What’s the difference between Processes, Procedures, and Instructions?
Processes are an overview of the big picture. This might describe the customer's journey from sales to delivery and any support activities, such as billing.