Your employees want to do a good job. They want to know what to do in certain situations without having to involve management. They work better when they know what boundaries they have to work in.
If your employees have documentation to EASILY refer to during the course of their work, you'll have a team that knows how to operate, who is responsible for what and when, and what they have the power to do when something goes wrong.
Frameworks Consulting, LLC works with your team to document processes and procedures to get their buy-in and give them ownership.