You Can't Scale Busy - A tale of Wearing Too Many Hats
In the beginning stages of helping our clients, we find that many people in the business are wearing multiple hats. That's fine for an entrepreneurial company in its early years -- it's likely that it's even necessary. The owner is juggling sales and marketing, accounting and tax preparation, answering phones, AND delivery of the product or service. It's run them ragged, but they wear it as a badge of honor. It's a well-deserved badge. Running a small business is hard work!
What does documenting your Processes and Procedures get you? Pt. 5
One day something will happen in your business that will stop everything in its tracks. Maybe it's a fire, maybe a pipe breaks and floods the office, maybe there's a worldwide pandemic of some sort.
What does documenting your Processes and Procedures get you? Pt. 4
What do HIPAA, PCI, and SOX have in common?
What does documenting your Processes and Procedures get you? Pt. 2
Your employees want to do a good job. They want to know what to do in certain situations without having to involve management. They work better when they know what boundaries they have to work in.
What does documenting your Processes and Procedures get you? Pt. 3
Are your employees being as productive as they should be? Do they have the tools they need to be efficient? Are gaps in your processes allowing you to drop the ball on getting quotes out or supporting your customers?
What does documenting your Processes and Procedures get you? Pt. 1
How much time do you spend: Answering the same questions your employees ask over and over? Double-checking work Trying to remember how something was done last time? Training a new employee by shadowing someone else? Spend time to make time!
What’s the difference between Processes, Procedures, and Instructions?
Processes are an overview of the big picture. This might describe the customer's journey from sales to delivery and any support activities, such as billing.